1. Purpose of This Policy

This Refunds & Cancellations Policy explains how Numerex Pty Ltd (“we”, “us”, “our”) manages refunds for online courses, digital products, templates, memberships, and related services (“Courses” or “Digital Products”). 

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This Policy should be read together with our:

• Course Terms of Use

• Terms & Conditions

• Digital Product Licence

• Privacy Policy

• Other policies 

 

Where there is any inconsistency, the Course Terms of Use prevail for all matters relating to online courses and digital products.

We comply with the Australian Consumer Law (ACL).

Your rights under the ACL cannot be excluded.

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If you do not agree to these terms, please do not enrol in or access our Courses or use or access our products.

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2. Digital Products and Online Courses

Our Courses and Digital Products are delivered online and may include:

• Pre‑recorded video lessons

• Live online sessions

• Templates, checklists, worksheets, and guides

• CPD‑eligible training

• Downloadable resources

• Membership content

• Webinars and replays

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Because access is provided immediately upon purchase, change‑of‑mind refunds are not offered.

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3. When a Refund Is Available

As outlined in the Course Terms of Use, and in accordance with the Australian Consumer Law, you are entitled to a remedy if:

• The Course or Digital Product is not delivered

• The content is significantly different from what was advertised

• There is a major technical issue preventing access that we cannot resolve

• The product is faulty in a way that cannot be remedied

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The full list and examples of circumstances in which a refund may be available, and the requirements that apply, are set out in the Course Terms of Use.

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If you believe you are entitled to a remedy, you must notify us promptly so we can investigate and assist.

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4. When a Refund Is Not Available

The Course Terms of Use contain the full list of circumstances in which refunds are not available.

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For clarity, refunds will not be provided in any of the situations described in the Course Terms of Use, including (but not limited to):

• Change of mind

• Incorrect course choice

• Changes in personal or organisational circumstances

• Financial hardship

• Technology issues on your side

• Non‑attendance at live sessions

• Accessing a recording instead of attending live

• Course updates or tutor changes

• Changes to laws or regulations

• Breaches or suspected breaches of copyright, including misuse or unauthorised reproduction of course materials

• Any other circumstance listed in the Refunds & Cancellations section of the Course Terms of Use

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To avoid duplication, the Course Terms of Use remain the authoritative source for the full list and examples of when refunds are not available.

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5. Transfers and Substitutions

As stated in the Course Terms of Use:

• Transfers to other courses are not offered

• Substitutions of participants are not permitted

• Credits for future courses are not provided

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Unless required under the Australian Consumer Law.

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6. Payment Terms
All payments for Courses and Digital Products are required up front at the time of purchase.

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We do not offer:

• Payment plans

• Instalment arrangements

• Deferred payment options

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Access to the Course or Digital Product is granted only after full payment has been received.

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7. Memberships and Subscriptions

For memberships or subscription‑based services:

• Payments are non‑refundable

• You may cancel future billing at any time

• Access continues until the end of the current billing period

• No partial refunds are provided for unused time

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8. Corporate and Organisational Purchases

Where an organisation purchases access for multiple staff or volunteers:

• Refunds are not available for unused seats

• Access may be reassigned internally by the organisation

• All participants must comply with our Terms of Use

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9. How to Request Support

If you believe you are entitled to a remedy under the Australian Consumer Law, please get in touch with us with:

• Your name

• Email address used for enrolment

• Course or product purchased

• Date of purchase

• A description of the issue

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We will respond promptly and work with you to resolve the matter.

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Contact: hello@numerex.com.au

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10. Updates to This Policy

We may update this Refunds & Cancellations Policy from time to time. The version in effect at the time of purchase applies to your enrolment.​

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