1. Introduction
These Course Terms of Use govern your access to and participation in any online course, digital product, training program, webinar, membership, or resource (collectively, “Courses”) provided by Numerex Pty Ltd (“we”, “us”, “our”).

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In these Terms, “you” refers to the individual accessing or purchasing a Course, as well as any organisation, employer, volunteer,  not‑for‑profit, charity, community group, or other entity on whose behalf that individual is acting.  

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By purchasing, accessing, or using any Course, you agree to be bound by these Terms of Use, our Website Terms & Conditions, Privacy Policy, and Refund Policy.

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If you do not agree to these terms, please do not enrol in or access our Courses.

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2. Who We Work With
Our Courses are designed for individuals working in, or preparing to work in, accounting, finance, administration, or governance roles within Australian small businesses, not‑for‑profits, charities, and community organisations.

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You must be at least 18 years old to enrol.

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3. Access to Courses
When you purchase a Course, you are granted a non‑exclusive, non‑transferable, revocable licence to access the Course for your personal use.

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Unless otherwise stated:

• Course access is provided for 12 months from the date of purchase.

• Access may include videos, templates, worksheets, quizzes, assessments, and downloadable materials.

• We may update or improve Course content at any time.

 

We reserve the right to suspend or terminate access if these Terms are breached.

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4. Intellectual Property
All Course content is owned by Numerex Pty Ltd and is protected by Australian copyright law.

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You may not:

• Share your login details

• Copy, reproduce, or distribute Course materials

• Upload content to shared drives or social media

• Resell or commercially exploit any part of the Course

• Use our materials to create your own training or consulting products

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You may:

• Download materials for your personal use

• Apply the learning in your workplace

• Use templates internally within your organisation (non‑commercial use)

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If you wish to use materials for organisational training, please contact us for a corporate licence.

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5. CPD Hours and Certificates
Our Courses are designed to support continuing professional development (CPD), where CPD eligibility is available.

 

Not all our Courses are CPD eligible, and you are responsible for confirming your selection before proceeding.

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We provide:

• Estimated CPD hours

• Certificates of completion

• Evidence of learning (e.g., quizzes or assessments)

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However:

• Acceptance of CPD hours is at the discretion of your professional body or employer

• We do not issue accredited qualifications

• We are not a Registered Training Organisation (RTO)

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You are responsible for confirming CPD eligibility with your association.

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6. Payments and Billing
All prices are listed in Australian dollars (AUD) and include GST where applicable, unless otherwise stated. Payment is required in full at the time of purchase unless other payment options are offered.

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If you select a payment plan:

• You must complete all payments

• Failure to make payments may result in suspension of access

• Access may be revoked if payments remain outstanding

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7. Refunds and Consumer Guarantees
We comply with the Australian Consumer Law (ACL). 

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Because Courses and digital products provide immediate access to downloadable or viewable content, change‑of‑mind refunds are not offered. We do not provide a cooling-off period, and all payments are final. 

 

By law under the ACL, an online course or program provider only needs to provide a refund if there is a major problem. Therefore, refunds will not be given for any of the following reasons, as they are NOT a major problem or grounds for a refund under the ACL.

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When a refund is NOT available:

• you have not made any payment of course fees directly to us

• you partially paid your course fees, and a balance is outstanding

• you fail to read, understand and consider all information presented on our website before enrolment and/or payment

• you are not an adult aged over 18 at the time of enrolment   

• you change your mind 

• you made an incorrect choice

• changes in your personal or the organisation's circumstances

• you are experiencing financial hardship 

• if you make a payment, then want to, or have seen, a different price elsewhere 

• you are unable or unwilling to comply with the requirements of a course

• you have issues with your own technology, like your computer or device hardware, internet connection, software and/or apps or any cybersecurity issues 

• your employer or other organisation does not accept us as a recognised course provider 

• you are involved in or display academic or general misconduct 

• you are late attending a course session, or did not attend any, all or some sessions in your course 

• you were unable to attend the course session(s) and were provided a recording of the session(s) as a substitute 

• a failure by us to update a course created some time ago 

• the need to change start or end dates of a course due to illness or significant personal circumstances experienced by our tutor(s), public holidays or circumstances that are out of our immediate control, like major disasters such as bushfires, cyclones, flood or war

• the need to change the tutor(s) for any reason 

• changes to any regulation or law that may have an impact on our course, conditions or requirements 

• there is a breach or suspected breach of copyright, including misuse of course materials or unauthorised reproductions, sharing, distribution or any other infringement of our intellectual property rights  

• any transfers to another course we offer 

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When a refund is available, under the general provisions of ACL, we will only provide refunds if the below criteria has been met: 

• we are unable to deliver a course and require terminating the course offering, and a student has already paid their fee in full 

• the student has paid an amount greater than the course fee(s) that were advertised on our website at the time of enrolment 

• the student is otherwise entitled to a refund pursuant to the ACL

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When a refund is required, we will provide you are refund within ninety (90) days of ALL the following being met:

• you provide us with a valid reason(s) for your refund in writing within thirty (30) days of the first instance that gives rise to a valid reason for a refund

• you agree that by accepting the refund, to waive any rights to pursue subsequent legal actions or remedies related to this transaction 

• we have reviewed and accepted the reasons where grounds for a refund are valid

• you provide us with valid bank account details in writing 

• any borrowed printed documentation, books, access to software or apps, or other items issued to a student for the purposes of aiding their learning ​have been returned, and no damage has been incurred to the item other than what would be considered reasonable wear and tear under ACL

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Where a student has purchased a course where a discount was applied, any refunds issued will have the discount deducted from the amount of the eligible refund. Students that incurred additional fees through late payment penalties, failed payment charges, or payment processing fees are not refundable, and if they remain outstanding at the time of processing an eligible refund, these fees will be deducted from the amount of the eligible refund. 

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8. User Responsibilities
You agree to:

• Provide accurate information during enrolment

• Maintain the confidentiality of your login details

• Use the Course for personal or internal organisational purposes only

• Not engage in behaviour that disrupts or harms other learners or our platform

• Not misuse or attempt to reverse‑engineer any part of the Course platform

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9. Technology Requirements
You are responsible for ensuring you have:

• A stable internet connection

• A compatible device

• Updated software capable of viewing Course materials

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We are not responsible for access issues caused by your device, internet provider, or local network restrictions.

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10. Course Availability
We aim to provide continuous access to Courses, but we do not guarantee uninterrupted availability.

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Access may be temporarily unavailable due to:

• Maintenance

• Platform outages

• Updates or improvements

• Circumstances beyond our control

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We will take reasonable steps to minimise disruptions. Refunds will not be automatically available for access issues. Please see the refund policy for details. 

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11. Limitation of Liability
To the maximum extent permitted by law:

• We are not liable for any loss arising from the use or inability to use a Course

• We do not guarantee specific professional, financial, or organisational outcomes

• Our total liability is limited to the amount paid for the Course giving rise to the claim

• Nothing in these Terms excludes your rights under the Australian Consumer Law.

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12. Termination
We may terminate or suspend your access if:

• You breach these Terms

• You misuse Course materials

• You engage in unlawful or inappropriate conduct

• Upon termination, your licence to use Course materials ends immediately.

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13. Changes to These Terms
We may update these Terms from time to time.
The version in effect at the time of purchase applies to your enrolment.

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14. Contact Us
If you have questions about these Terms or need support with a Course, please contact:

• Numerex Pty Ltd  

• Email: hello@numerex.com.au  

• Website: www.numerex.com.au

 

 

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